FREQUENTLY ASKED QUESTIONS FOR GOLDWINTER
GOLDWINTER is based in the UK and depending on where your delivery address is, expect to receive your order in the following time frame.
- UK: 1-2 business days.
- Within European union: 3-4 business days.
- United States, Canada and Mexico: 5-7 business days.
- Everywhere else: 7 business days aim.
All orders will be packaged and processed in one working day and will be sent off to you by First Class. Please understand events out of our control as well as that of the delivery service can mean orders taking slightly longer. We will do our best to inform you should this be the case.
To place an order please select your desired item(s) and then add to the shopping cart in the top right corner. Follow the instructions on the checkout page to complete your order. As soon as you confirm your order and submit the payment, an automated e-mail confirmation including your order number will be sent to you.
We currently support the following payment methods:
- Visa (credit/debit card)
- Apple Pay
All GOLDWINTER orders are delivered in a plain white outer packaging with products wrapped in our signature branded satin pouches inside a black cardboard box.
All orders will be packaged and processed in one working day and will be sent off to you by First Class, typically taking 1-2 working days to reach your house. However, please understand events out of our control as well as that of the delivery service can mean orders taking slightly longer. We will do our best to inform you should this be the case.
Should you wish to contact us regarding an order or to state you have not received it, please visit our Contact Us page and inform us of the problem. Please include your order number (found in the email sent to you as well as included with your order). We will get back to you as soon as we can, usually within 24 hours. Please note, refunds will be made to the same payment method you used when ordering.
Warranty and Repairs
All jewelry sold by GOLDWINTER comes with a 60 day money back guarantee should you change your mind and wish to send it back to us. Please follow our returns guide to achieve this.
Is it safe to order on GOLDWINTER?
Packaging - ordering as a gift or for someone else
All items will be securely housed and protected inside a satin pouch which is then inside a small black box. It will be delivered in a discreet non-branded white outer packaging addressed to the recipient named on the order delivery.
No inferior metals that may cause an allergy reaction
All items sold on GOLDWINTER do not contain any inferior/cheap metals such as nickel which can cause an allergy reaction. In the case of gold plated items, the base metal will be a strong allergy safe metal such as steel and will not cause a reaction when being worn. For more information on how to care for your jewellery, including the gold plating on top, check out our care instructions.
Can't find what you're looking for?
Please visit our Contact Us page and we will respond to you as soon as we can, usually within 24 hours.