Return/Refund Policy

Delivery of all products sold on the GOLDWINTER website will be by Royal Mail First Class and all orders will be sent off to you the next business day after you have completed your order.

If in the unlikely event, you are unhappy with your order, you have 60 days to return it for a full refund. This is from the date you purchased your order and it was accepted.

Please visit our RETURNS page to begin the return process. You will need your email address/phone number that you provided when ordering and your order number.

Your order number is included with your order and is also sent to your email address on the date you made your order.

We will then review your return request and aim to get back to you in under 24 hours.

Goldwinter offers a 60 day money back guarantee on all its products, so if your order is within that timeframe, it will be approved.

If however, your order is outside of the 60 day time frame, we cannot promise we will approve your return request, unless the reason for your return request is to send back a faulty item.

Once your return request is received, we will send you an email to notify you of the approval or rejection of your request.

If you are approved, you will be asked to send the item back to us. 

We will then inspect the order and a refund will be processed. This will be to the original payment method you initially paid for the order with.

Any questions or issues with the return process, please contact us and we will do our best to help you.

Our contact page is here. CONTACT US